CURRENT PATIENTS
This page is for patients who have already established care with VetMind. Below you will find information about requesting prescription refills, the patient portal, how to reach out to Dr. Modes, and more.
REFILLS
Need a refill of your pet’s medications? Please fill out the form below. Keep in mind refills may take 2-3 business days.
Dr. Modes will need to have seen your pet in person at least once yearly in order to continue to provide care for your pet, including refills. If your pet is overdue for an in person visit, we will need to schedule and complete one before providing refills. You may be able to get refills from your primary care veterinarian until we can meet in person.
Having issues with the form? Please text or email us to let us know and request a refill. Please make sure to include all the necessary information requested or this may delay processing of your pet’s refill.
PORTAL
If you are already in our system as a patient you can "login" directly (an access code will be emailed to you). If you are having trouble logging in, it's possible we have a different email and/or phone number on file. If you would like us to change that information, please let us know.
Currently features on our portal are limited, but we hope this will continue to expand. For now the portal is best used to request appointments, see current scheduled appointments and make payments.
You can also add a photo of your pet which we love to see!
GOOD TO KNOW
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(908) 734-9060
This is a unique, dedicated phone # for current clients to be able to text. (Our main number is not routinely monitored for text messages).
Please keep in mind that while this line does allow sending of images/videos, it may be limited. Sometimes that is best done by email.
This conversation goes right into the patient chart and is often the preferred method of contact. Otherwise, email or phone are always options.
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In person appointments are held at our Summit location on Tuesdays and our White Station on Wednesdays.
See the Locations page for more information.
Telemedicine appointments are held by telephone or video call. We default to a telephone call at the primary number on your account unless you have previously arranged otherwise. You can always request a video call when you get your appointment reminders.
Please add VetMind as a contact so you know its us calling at your appointment time.
If you select video call we will use Google Meet and the link is usually sent the morning of your appointment but may be sent out any time up until your appointment start time. (Please be sure to check your spam folder.)
We are happy to include any family members, trainers, etc as long as you indicate ahead of time.
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We are NOT currently routinely sending history forms after the initial consultation. If you prefer to fill out a history form you are always welcome to.
Please let us know ahead of time or reach out to request a history form before your appointment. We require history forms be completed by 24 hours prior to appointment time or we can not guarantee it will be reviewed.
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Need a detailed invoice for insurance? If not sent at the time of payment we can send one manually. Just ask!
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Behavior plans are sent via a link that does expire in 10 days. It is best if this is opened and/or saved right away. Currently we can not reactivate it but can resend a new link if needed.
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Payment is collected at the time of your appointment.
Our preferred payment method is to have a credit or debit card securely saved on file. With your permission, this card will be automatically charged after the completion of your appointment.
If you prefer not to keep a card on file, we are happy to offer alternative payment options, including payment via a secure text link or through the client portal.
At this time, we do not charge a cancellation or no-show fee. However, we reserve the right to implement a cancellation policy in the future. If this occurs, advance notice will be provided before any new policy goes into effect.
Please note that if there is an outstanding balance on your account, payment may be required before additional appointments are scheduled or prescription refills are provided.