Current patients
This page is for patients who have already established care with VetMind. Below you will find information about requesting prescription refills, the patient portal, how to reach out to Dr. Modes, and more.
If you are new to VetMind and are looking for more information, or to schedule an appointment, please visit our services page.
Refills
Need a refill of your pet’s medications? Please fill out the form to the right. Keep in mind refills may take 2-3 business days.
Refill Request Form
Having issues with the form? Please text or email us a request for your refill. Please make sure to include all the necessary information requested or this may delay processing of your pet’s refill.
Dr. Modes will need to have seen your pet in person at least once yearly in order to continue to provide care for your pet, including refills. If your pet is overdue for an in person visit, we will need to schedule and complete one before providing refills. You may be able to get refills from your primary care veterinarian until we can meet in person.
Portal
For access to our patient portal click here.
If you are already in our system as a patient you can “login” directly (an access code will be emailed to you). If you are having trouble logging in, it’s possible we have a different email and/or phone number on file. If you would like us to change that information, please let us know.
Currently features on our portal are limited, but we hope this will continue to expand. For now the portal is best used to request appointments, see current scheduled appointments and make payments.
You can also add a photo of your pet which we love to see!
Good to Know
Texting
This is a unique, dedicated phone # for current clients to be able to text.
Unfortunately this program does not currently allow for sending of images or videos. That is best done by email.
This conversation goes right into the patient chart and is the preferred method of contact. Otherwise, email or phone are always options.
Keep in mind currently we don’t have a dedicated staff member to answer phones so we will usually need to listen to voicemails and call back between appointments.
Appointments
- In person appointments are held at our Summit location on Tuesdays and our White Station on Wednesdays.
- See the Locations page for more information.
- Telemedicine appointments are held by video call or telephone which you can indicate on the history form.
- If you select video call we will use Google Meet and the link may be sent out any time up until your appointment start time.
- If you do not complete the form we will default to calling the primary number on the account.
- We are happy to include any family members, trainers, etc as long as you indicate ahead of time.
History Forms
History forms will be emailed the the primary email address on file approximately within a week before your appointment. Please complete them by 24 hours before your appointment. Unfortunately they can not be saved during completion.
Invoices
Need a detailed invoice for insurance? If not sent at the time of payment we can send one manually. Just ask.
Behavior Plans
Behavior plans are sent via a link that does expire in 10 days. It is best if this is opened and/or saved right away. Currently we can not reactivate it but can resend a new link if needed.
Payment
As of now, payment will be collected at the time of appointment for in person evaluations or via text link/portal payment right after telemedicine appointments. Eventually we plan to require payment by 24 hours before appointment. Once we are set up for this, we will provide notice before this goes into effect.